Consulting

Incident and Issues Management

We assist clients across industries to prepare for the unexpected and respond quickly when issues arise. In situations where a company’s or brand’s reputation is at risk, we take a campaign-like approach to these challenges, closely coordinating with management teams, as well as legal, finance, human resources and other advisors to provide strategic counsel on all aspects of internal and external communications. We advise companies on event-driven communications when confronted with critical situations.

Corporate Communication and Storytelling

in-Touch Communication specializes in protecting and enhancing reputations; building an organization’s profile as a leader. In a digital-driven communication era and an ever-changing media environment, we work closely with our clients to achieve desired outcomes with tailored corporate communication services that deliver credible and consistent messages to key stakeholders through a variety of channels. With messaging, we help clients establish a unified narrative and framework for addressing key issues among all stakeholders. With reputation, research & Insights, we succeed in deploying analytical tools to measure stakeholder beliefs and track progress based on client reputational goals. We operate as trusted full-fledged partners, breaking new ground through inspired and creative storytelling.

Social Media and Content Development

We assist clients across industries to prepare for the unexpected and respond quickly when issues arise. In situations where a company’s or brand’s reputation is at risk, we take a campaign-like approach to these challenges, closely coordinating with management teams, as well as legal, financial, human resources and other advisors to provide strategic counsel on all aspects of internal and external communications. We advise companies on event-driven communications when confronted with critical situations.We operate as trusted full-fledged partners, breaking new ground through inspired and creative storytelling.

Internal Communication and Changes Communication

At in-Touch Communication, we design and implement internal communications and engagement programs to enlighten and involve employees on a global, regional or local level. We help increase employee understanding of business strategy and build leadership credibility in situations, including new strategy or vision introduction, mergers and acquisitions, operating model changes, outsourcing or in-sourcing, workforce consolidation or reduction, and restructuring or reorganization, among others. Our service offerings are based on leading practices in strategic communications, employee engagement and organizational change, with an approach tailored to address each client’s particular needs.

Stakeholder Management

We focus on stakeholder identification, mapping & engagement, in order to help clients to address the key stakeholder priorities that most affect a company’s reputation and enterprise value.

CSR & Sustainability

We assist clients in establishing solid CSR profiles that strengthen relationships and align with the company’s mission. Research has proven that consumers are seeking information as to how companies operate, how products are made, as well as to which is their social & environmental footprint. Accordingly, consumers reward or punish companies/brands based on their way of operation. At in-Touch, we have a lot of experience in CSR, both with supporting a company’s operations and designing the right appropriate community and/or environmental initiatives which match with clients’ strategy. 

Public Affairs

We assist our clients establish and enhance relationships with their stakeholders, such as politicians (Ministers, MPs, MEPs), Civil Servants, Customers, Local Communities, NGO’s, Trade Associations, think tanks, business groups etc.

Brand PR

We develop and execute campaigns to promote our clients’ products, and enhance their relationship with their consumers/customers.  We work closely with them to develop effective messaging, to maximize brand interaction & create memorable experiences for their consumers/customers.

Press Office

in-Touch Communication provides a wide range of Press Office services, from writing press releases & distributing them to media, to preparing executive summaries & reports on publicity gained.

Event Engagement

We consult, plan and coordinate corporate or brand related events, with a clear focus on the goal of each event, aiming also at enhancing of the company’s or the brand’s image in overall.